Testimonials

We're interested in hearing about your experience. Submit your own testimonial by filling out our Customer Survey.

  • "A friend and I have been riding motorcycles for over 25 years, they have always been metric bikes.We both recently have had the privilage to purchase our first Harley Davidson morotcycles from Utica Harley Davidson. Your sales staff, especially Josh Breen was nothing but top notch, professional, low pressure, and great to deal with. In a short period of time we have got to know the rest of the sales, service, and parts staff. They are also A++ in customer service. Other dealerships should take a lesson from Utica HD.We look foreward to a long relationship with Utica HD and the enjoyment of our frist Harley Davidsons. Thank you all once again in welcoming us to the Harley Davidson family"

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    Don Riddle - McDonough, NY
  • "This is my second bike from here. Their service ( Gail is top notch!) Department went above and beyond to get me back on the road."

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    Daniel Simpkins - Utica, NY
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    David Daprix - Rome, NY
  • "I Cannot say enough about my experiences with Harley Davidson of Utica. I have owned three Harley Davidsons through the years, all three were purchased at Harley Davidson of Utica. The experiences have just been excellent.Customers service is and always has been number one at Utica Harley. It truly is a smooth and wonderful experience dealing with Steve and his Crew."

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    Edward Woolsey - West Winfield, NY
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    Kirk Jeffers - stittville, NY
  • "I had purchased a Hooded Sweatshirt from a different dealer,(they had a coupon, that your accessories manager honored too) and they didn't have a different size, we called your dealership and you set one aside for me, well little did I know that the "inventory" from one store to another .. may not .."mesh".. but the manager on that day did everything to accommodate me .. I got what I needed and then I spent MORE.. We love your dealership .. and will come to you before the dealer in .. Syracuse area.. I'm a "regular" at your store and I have friends looking for bikes and I always tell them to Check You Out ...!! Thanks for the EXCELLENT CUSTOMER EXPERIENCE."

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    Chryl Newton - Camillus, NY
  • "You're not going to find a better Harley dealership anywhere. Bill Slater makes the whole buying a bike thing a pleasant experience. Bob Hebert is more then just a salesperson, he will be there after the sale if you need him. Lori Patterson is one of the friendliest people you will ever meet or deal with. Gail is always there to help with getting the bike serviced and Fran will always greet you with a hello and a smile. Utica Harley is the best. Even though I moved to NC, I can't imagine buying a bike from anyone else. To all that work at Utica Harley Keep up the great work..."

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    Ken Temple - Bolivia, NC
  • "Never will I buy a bike from another dealer around. They are the friendliest, most helpful, knowledgeable and "willing to work a deal with you" dealership around. So nice to visit them when you have any questions too! Great bunch of people!!"

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    Kelly W. - Chittenango, NY
  • "Very impressed with the sales and financial staff at Utica HD. Lots of thanks to Carl and Pat for helping make my 1st Harley purchase both pleasant and enjoyable. I was a little nervous there at first as to how I would be received. Both Pat and Carl were friendly and considerate. I love my bike and I really appreciate all their hard work. Looking forward to stopping back and saying hey!!"

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    Patrick Higgins - Little Falls, NY
  • "Had a slight glitch with a used bike I purchased off of the showroom floor. Gail and staff made every effort to accomodate my schedule and fixed the problem without any grief. Thanks..."

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    Anonymous - Little Falls, NY
  • "On 6/1/2013 at about 4:10 pm, I pulled in with my bike needing a windshield,Lori Patterson was at the door. I explained my problem, she let me in and helped me get a new windshield. Lori and the parts person was very helpful. Thank you again Lori. Harley-Davidson of Utica you have a great team player."

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    Keith A Conrad. Sr - Munnsville, NY
  • "I contacted Bob in the parts department with regard to a hard to locate part for my FXDP. Bob was outstanding with regard to his courtesy and helpfulness. It was refreshing to experience old fashioned customer service. Thanks again Bob ! You were a big help and I enjoyed talking with you. Bill Halscheid Mullica Hill, New Jersey"

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    William Halscheid - Mullica Hill, NJ
  • "Words cannot express how awesome HD Utica is! Special thanks to Bill and Claudia for making my purchase easy and enjoyable! There are Harley dealerships closer to where I live, but I will never use a Harley dealership other than HD Utica as long as I live in upstate NY. Fantastic service with no BS!"

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    Kenneth Duncan - Watson, NY
  • "I would like to take this opportunity to say thank you to Utica Harley Davidson team for making my purchasing experience a real pleasure and all of there help through the process.I would especially like to thank our sales associate Claudia Travis for all her guidance through the process a real professional ask the question and she will get you an answer. Thanks to Utica Harley Davidson an all there staff."

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    Anonymous - Dexter, NY
  • "I would just like to thank Gail and the service department for their quick and spot on service! Every detail was taken care of with me (the customer) in mind! I had my 1999 Heritage serviced and everything that I asked for was done right the first time! I dropped the bike off at 8am and picked it up at 3pm clean and ready to go! Thanks Ray"

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    Raymond Jones Jr. - West Winfield, NY
  • "My salesman, Joe was exceptionally good all around. Doing the entire deal,kept in contact with me,setting up times too meet,all great,thanks UH!!!"

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    Ken Whitford - edwards, OK
  • "Bought 2 new bikes from these guys and was very satisfied with the delivered product.If you ask their service department a question they give a straight forward answer. They have made some very good choices for us as far as riding comfort.Great people in sales, they let you look around without any salesman breathing down your neck pressuring you. Thanks Bob Hebert. I highly recommend this dealership and will return for advice."

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    Thomas Monnat - Castorland, NY
  • "I just wanted to thank Mary in parts for taking the time to help solve a problem with my wife's 2011 Superlow. The factory foot pegs just did not work well with the shifter. Mary gave us a take-off peg from another Sportster model to try and then we ordered the matching one for the other side. The new set up is how it should have come from the factory, perfect. Thanks Mary for taking the time to help us come up with a good solution!"

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    Joe Gonzalez - South New Berlin, NY
  • "It's been 25 years since I last rode a bike. My riding buddy was killed by a drunk driver back in 1986. My wife said it had been long enough. Long story short I walked into Utica Harley and was looking at some sportsters when Bob Hebert came over. He was so friendly and helpful. He made everything so easy for me. I ended up buying a 2003 sportster 883. I love being back on the road again. Thank you Bob for your professional touch and personal touch. You truly are an asset to Utica Harley."

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    Jim Curtis - Mohawk, NY
  • "A great dealership with top notch personnel. Always a friendly face ready to help with any problem you may have. big or small. And they don"t forget who you are after the sale either. I highly recommend this dealership if you're looking to purchase a new or used Harley"

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    Steve Kaminski Sr - CLINTON, NY
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